FAQ

ORDERING

What payment methods does Noémie accept?

What is the easy monthly payment option and how does it work?

I have a question about my order, what should I do?

Why am I being charged sales tax on my order?

What does it mean when you say an IGI certificate is included with a purchase?

Can I include a personalized gift message with my purchase?

How do I cancel my order?

SHIPPING

When will my order arrive?

Where does Noémie's jewelry ship from?

Will I need to sign for my package?

Will my purchase be insured?

Does Noémie ship internationally?

Do You Ship to PO or APO/FPO Boxes?

SIZING

What size ring should I get?

Do you have anywhere I can try things on?

RETURNS OR EXCHANGES

How do I return my order?

I need help exchanging my order.

What if I ordered the wrong size?

Does my order include a warranty?

When can I expect my refund?

CUSTOM DESIGNS AND ENGAGEMENT RINGS

Can you help me design a custom engagement ring?

How long does a custom order take?

Can I return my custom order?

How does the custom design process work?

Can you set my own stone in a custom piece?

Can I exchange for a different size?

Does my custom engagement ring come with a GIA certificate?

How do I take care of my engagement ring?

Do you offer repair services?

OTHER QUESTIONS WE'RE FREQUENTLY ASKED

Why is Noémie jewelry so much less than jewelry in retail stores?

How to take care of jewelry?

How do I stay up to date on new collections?

What do I do if something I want is out of stock?

Where is your jewelry made?

Are the diamonds you use conflict-free?

How does your referral program work?

Where do I direct press requests?