FAQ

ORDERING

What payment methods does Noémie accept?

What is the easy monthly payment option?

I have a question about my order, what should I do?

Will I be charged sales tax on my purchase?

What does it mean when you say an IGI certificate is included with a purchase?

Can I include a personalized gift message with my purchase?

Can you help me design a custom engagement ring?

SHIPPING

When will my order ship out?

From where does your jewelry ship?

How long does it take my order to arrive?

How can I find the status of my order? Can it be expedited?

Will my purchase be insured?

Do deliveries require signature? Why do they require signature?

Does Noémie ship internationally?

SIZING

What size ring should I get?

Do you have anywhere I can try things on?

RETURNS OR EXCHANGES

How can I make returns or exchanges?

What if I ordered the wrong size?

Does my order include a warranty?

OTHER QUESTIONS WE'RE FREQUENTLY ASKED

Why is Noémie jewelry so much less than jewelry in retail stores?

How does the easy monthly payment plan work?

How do I stay up to date on new collections?

What do I do if something I want is out of stock?

Where is your jewelry made?

Are the diamonds you use conflict-free?

How does your referral program work?

Where do I direct press requests?