FAQ

ORDERING

What payment methods does Noémie accept?

What is the easy monthly payment option and how does it work?

I have a question about my order, what should I do?

Why am I being charged sales tax on my order?

What does it mean when you say an IGI certificate is included with a purchase?

Can I include a personalized gift message with my purchase?

How do I cancel my order?

SHIPPING

When will my order arrive?

Where does Noémie's jewelry ship from?

Will I need to sign for my package?

Will my purchase be insured?

Does Noémie ship internationally?

Do You Ship to PO or APO/FPO Boxes?

SIZING

What size ring should I get?

Do you have anywhere I can try things on?

RETURNS OR EXCHANGES

How do I return my order?

I need help exchanging my order.

What if I ordered the wrong size?

Does my order include a warranty?

When can I expect my refund?

CUSTOM DESIGNS AND ENGAGEMENT RINGS

Can you help me design a custom engagement ring?

How long does a custom order take?

Can I return my custom order?

How does the custom design process work?

Can you set my own stone in a custom piece?

Can I exchange for a different size?

Does my custom engagement ring come with a GIA certificate?

OTHER QUESTIONS WE'RE FREQUENTLY ASKED

Why is Noémie jewelry so much less than jewelry in retail stores?

How to take care of jewelry?

How do I stay up to date on new collections?

What do I do if something I want is out of stock?

Where is your jewelry made?

Are the diamonds you use conflict-free?

How does your referral program work?

Where do I direct press requests?